Leadership and Engagement at Lee Memorial Health System
On August 19, 2015, twenty-seven professionals from Lee Memorial Health System became fellows of the Physician Leadership Institute. These graduates began their journey of transformational leadership twelve month ago and now have the leadership skills and tools that will enable them to Lead with Purpose, Lead with Strategy, Lead Self, Lead People, and Lead for Results. Tangible improvements were seen in the participants’ ability to effectively lead by example, drive results, develop internal teams and collaboration, lead change and foster innovation, think strategically and make sound decisions, and manage conflict in a constructive manner. Other specific performance improvements included:
- personal leadership effectiveness
- ability to communicate with and positively influence others
- ability to increase staff morale and engagement, and
- a willingness to serve as a leader in their organization.
- A willingness to engage and collaborate with others
The Fellows demonstrated engagement, collaboration and leadership on key organizational and strategic projects they worked on as teams during the fellowship, including:
Improve Patient Satisfaction: Focused on ensuring communication of all test results in a timely manner and improve patient care and satisfaction as measured by CG-CAHPS scores.
Patient Pre-Visit Planning, Safety and Efficiency: Aimed to expand the implementation of MyChart questionnaires to improve patient and care team satisfaction, maintaining a focus on patient safety, improving the patient experience, and to improving the morale of the care team.
The Role of a Physician Leader in the Care Team: This project asked, “Does Frontline Physician Leadership make a difference?” across the organization (answer: yes!) and designed a Video Engagement Tool to inspire physicians to become frontline leaders
Right Care, Right Time, Right Place: Develop Criteria for Assessment for Inpatient Placement of Pediatric Patients to the Medical Unit and PICU: Explored scoring system effectiveness to address the lack of standardized evaluation & treatment for admission of Pediatric Respiratory Patients, aiming to ensure the right care at the right time in the right place.
Aligning Physician Compensation: Identified key principles of compensation that will motivate and reward high quality physicians; attracting and retaining compassionate, caring providers for our community.
“As leaders, we must be vigilant about encouraging, creating, and commanding within our organization the necessary changes that will allow the organization to thrive. Leadership is far more about humility than it is about position, title, or authority. It really is about influence and engaging followers.”
– Dr. Scott D. Nygaard, CMO Physicians Services and Network Development, Lee Physicians Group, Lee Memorial Health System
About Lee Memorial Health System
Lee Memorial Health System is the largest public, not for profit health system in Florida. Originally formed in 1916, it is now comprised of four acute care hospitals and two specialty hospitals with over one million patient contacts per year, as well as outpatient and primary care offices, totaling over 2,000 providers.
About Lee Memorial Physician Leadership Institute
Lee Memorial Health System engaged the Center for Transformation and Innovation to create and deliver a comprehensive leadership transformation program for its physicians and administrators. This unique effort was a part of their cultural transformation journey that improved leadership skills in team relations, strategic planning, leading for results, and healthcare systems thinking.